Your Data Rights (UK GDPR)

Devs27 is committed to protecting your personal data and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What Data We Collect

We may collect and process the following types of personal data as part of providing our AI Voice Agent services:

• Contact information (name, phone number, email address)
• Business and service details (company name, trade type, service area)
• Calendar and booking data (dates, times, locations)
• Call and message information (transcripts, recordings, and notes where applicable)
• Technical data (IP address, browser, device identifiers, and cookies)

2. How We Use Your Data

Your data is used solely for the purpose of delivering and improving our Services, including:

• Setting up, configuring, and managing your AI Voice Agent
• Booking and confirming customer appointments
• Sending service updates, reminders, and notifications
• Providing customer support and technical assistance
• Analysing performance and improving service reliability

We never sell, rent, or trade your data to third parties.

3. Lawful Basis for Processing

Devs27 processes your data under the following lawful bases:

• Contractual necessity: to deliver the services you’ve subscribed to.
• Legitimate interests: to operate, improve, and secure our systems.
• Consent: for marketing communications or optional call recording (where applicable).
• Legal obligation: to comply with financial and regulatory requirements.

4. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

• Customer and account data: retained for the duration of your subscription and up to 12 months after cancellation.
• Call recordings (if enabled): retained for a maximum of 30 days for quality assurance and then deleted automatically.
• Billing and transaction records: retained for up to 7 years as required by UK tax law.

5. Your Data Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data where legally permissible.
• Restrict Processing: Request limits on how your data is used.
• Object: Object to processing for certain purposes, including marketing.
• Data Portability: Request your data in a structured, machine-readable format.

6. How to Exercise Your Rights

You can submit a request to exercise any of your rights by contacting us at:

Email: GDPR@devs27.com
Address: 86–90 Paul Street, London, EC2A 4NE

We will respond to all valid requests within one (1) month, or notify you if additional time is needed due to complexity or volume of requests.

7. Data Security

Devs27 employs appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. This includes encryption, secure storage, and restricted system access.

We also ensure that any third-party processors (such as communication or hosting providers) adhere to equivalent data protection standards.

8. International Data Transfers

Where your data is processed or stored outside the UK (for example, with secure cloud providers), Devs27 ensures that appropriate safeguards, such as UK-approved Standard Contractual Clauses, are in place to protect your information.

9. Cookies & Tracking

Devs27 uses cookies to improve your website experience and ensure functionality. These include:

• Essential cookies: required for core functionality, such as forms and login sessions.
• Analytics cookies: to understand site performance and usage patterns.
• Preference cookies: to remember user settings and preferences.

You can manage or disable cookies via your browser settings. Blocking certain cookies may impact site performance.

10. Contact & Complaints

If you have any questions or concerns regarding your data, please contact our Data Protection Officer at GDPR@devs27.com.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.