Privacy Policy

Effective Date: 07/10/2025

This Privacy Policy explains how Devs27 collects, uses, and protects your personal information in connection with our AI Voice Agent and related managed services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect personal and business information necessary to deliver our services effectively. This includes:

• Contact details — name, company name, phone number, and email address.
• Service-related data — booking details, job types, and communication preferences.
• Call data — call transcripts, summaries, and (if enabled) recordings for quality assurance.
• Technical information — IP address, device type, browser details, and cookie data for site performance and analytics.

Information is primarily collected via our website forms, booking pages, or when communicating directly with our team.

2. How We Use Your Information

Devs27 uses your information to:

• Provide and manage AI Voice Agent call handling and booking services.
• Send appointment confirmations, reminders, and service-related updates.
• Customise and train AI systems based on your business needs.
• Monitor service quality and performance.
• Comply with our legal and financial obligations.

We do not sell or share your personal data for advertising purposes.

3. Lawful Basis for Processing

Our lawful bases for processing your personal data under the UK GDPR include:

• Contractual necessity: to provide the service you subscribe to.
• Legitimate interest: to operate, maintain, and improve our services.
• Consent: where you opt into call recordings or marketing communications.
• Legal obligation: for recordkeeping, invoicing, and compliance purposes.

4. Sharing Your Information

Your data may be processed by trusted third-party providers under contract with Devs27. These may include communication platforms, email services, and secure hosting providers. All such partners operate under data processing agreements compliant with UK GDPR.

We do not permit third parties to use your data for their own purposes and only allow processing for authorised functions necessary to deliver our services.

5. Data Retention

Devs27 retains data only for as long as necessary to fulfil the purposes outlined in this policy:

• Client and account data — kept while your subscription remains active and up to 12 months after cancellation.
• Call data and recordings (if enabled) — deleted automatically within 30 days unless required for quality review or legal obligations.
• Financial records — retained for up to 7 years in accordance with HMRC requirements.

6. Cookies & Tracking

Devs27 uses cookies to provide essential site functionality and analyse user behaviour. These include:

• Essential cookies: required for core site operation (forms, navigation, etc.).
• Analytics cookies: help us measure and improve performance (via tools such as Google Analytics).
• Preference cookies: remember settings like form data or location.

You can disable cookies via your browser settings at any time, though this may impact site performance or features.

7. Security Measures

Devs27 uses industry-standard technical and organisational safeguards to protect your personal information. These include encryption, secure access controls, and continuous monitoring for unauthorised activity.

Where third-party processors are used (e.g., communication or hosting providers), they are contractually bound to maintain equivalent levels of security and compliance.

8. Your Data Rights

Under UK GDPR, you have the right to:

• Access a copy of the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data where legally permissible.
• Restrict or object to certain types of processing.
• Request data portability in a structured, machine-readable format.

To exercise any of these rights, contact us at support@devs27.com or call 0808 502 2750. We will respond within one month of receiving your request.

9. International Data Transfers

Where data is processed outside the UK (for example, by secure cloud providers), Devs27 ensures appropriate safeguards such as UK-approved Standard Contractual Clauses are in place to maintain protection.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal, technical, or operational changes. The latest version will always be published on this page. Continued use of our services after updates constitutes acceptance of the revised policy.

11. Contact Us

For questions or data-related inquiries, please contact:
Email: support@devs27.com
Phone: 0808 502 2750
Address: 86–90 Paul Street, London, EC2A 4NE

If you are dissatisfied with our handling of your data, you may lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.